Shipping Policy

Delivery options

We currently deliver within the United Kingdom only. International shipping is not available at this time.

Dispatch times

We aim to dispatch all orders within 1–2 working days of purchase. Orders placed on weekends or bank holidays will be dispatched on the next working day. You will receive a dispatch confirmation email with tracking information once your order is on its way.

Delivery timeframes

Delivery timeframes are estimates provided by our courier and are not guaranteed. During busy periods (Ramadan, Eid, Christmas), please allow extra time. If your order has not arrived within 7 working days of your dispatch confirmation, please contact us at hello@ekraqm.com.

Delivery address

Please ensure your delivery address is correct at checkout. Ek Raqm cannot be held responsible for orders delivered to an incorrect address provided by the customer. If you notice an error after placing your order, please contact us immediately at hello@ekraqm.com and we will do our best to update it before dispatch.

Missing or lost orders

If your order is marked as delivered but you have not received it, please check with neighbours and in any safe locations your courier may have left it. If you are still unable to locate your order, contact us at hello@ekraqm.com within 14 days of the delivery date and we will investigate with the courier.

International shipping

We do not currently offer international shipping. We hope to offer this in the future — join our mailing list at www.ekraqm.com to be notified when international delivery becomes available.