Frequently Asked Questions

Every product page includes an age guide — that's the easiest place to start. Still not sure? Drop us a message and we'll help you find the right fit.

Raqmis are Ek Raqm's play money — named after Raqmi, our coin character. They're used across our products and workshops to make earning, saving, giving, and spending feel real and tangible for children.

Yes! You can add a branded Ek Raqm gift bag or drawstring bag to any order at checkout. Select your add-on at the product page or in your cart before completing your purchase.

Our products are built around values of generosity, gratitude, and responsibility — values that resonate across faiths and backgrounds. The Give, Save, Spend framework is universal. Some products include Islamic content such as duas and Arabic text — these are clearly noted on each product page so you can choose what's right for your family.

Absolutely. Inclusive design is built into everything we make — clear visuals, tactile elements, and consistent structure throughout. If you have specific questions, just get in touch.

Online only for now, but we pop up at community events and markets throughout the year. Follow us on Instagram or join our list to find out where we'll be next.

Yes — if you're looking to buy in bulk for a school, mosque, community event, or party bags, please get in touch via our schools and wholesale enquiry form and we'll discuss what's available.

Standard UK delivery takes 3–5 working days. We aim to dispatch all orders within 1–2 working days of purchase. You'll receive a dispatch confirmation email when your order is on its way.

Yes — we offer free standard UK delivery on orders over £30. Orders below this threshold are charged at £3.99.

Not yet — we currently ship within the UK only. International shipping is something we're working toward. Join our mailing list and we'll let you know when it becomes available.

We process orders quickly, so please contact us as soon as possible if you need to make a change. We'll always do our best to help, but we can't guarantee changes can be made once an order has been dispatched.

If your order hasn't arrived within 7 working days of your dispatch confirmation, please get in touch at hello@ekraqm.com with your order number and we'll look into it straight away.

We accept returns within 30 days of purchase, provided the item is unused and in its original packaging. To start a return, please contact us at hello@ekraqm.com with your order number and reason for return.

We're sorry to hear that. Please contact us within 7 days of receiving your order with your order number and a photo of the damage. We'll arrange a replacement or refund as quickly as possible.

Sealed surprise bags cannot be returned once opened, as the surprise element is part of the product. If your bag arrived damaged or an item inside was faulty, please get in touch and we'll make it right.

Once we've confirmed your return or refund, please allow 5–10 working days for the amount to appear back in your account. This depends on your bank or payment provider.

Children earn Raqmis, make real trading decisions, and experience the joy of giving — all in a guided, fun session. Every child leaves with a certificate and a Raqmi bag to take home. It's hands-on, lively, and genuinely brilliant.

Workshop ticket prices vary. Please refer to the specific workshop link for more details.

We don't have confirmed dates yet, but they're coming soon. Join our mailing list and you'll be the first to know when booking opens.

Yes — we deliver My Money, My Barakah directly into schools, madrassahs, and Islamic education settings. Sessions are fully facilitated by Ek Raqm and all materials are provided. Get in touch via our schools enquiry form to start the conversation.

Yes — the workshop is SEN-inclusive by design. We use clear structure, consistent visual cues, tactile materials, and a calm, predictable format throughout. If your child has specific needs, please mention this when booking and we'll make sure the session works for them.

A portion of every sale goes toward building a classroom with the READ Foundation — a UK-regulated international development charity that builds schools for children who need them most. We've set a £22,000 target. Every purchase gets us closer.

Yes — you can donate any amount directly through our LaunchGood campaign. Every pound goes to the READ Foundation classroom build.

The READ Foundation is a UK-regulated charity. Whether a specific donation is Zakat-eligible depends on how and where the funds are used. We recommend checking directly with the READ Foundation or your local scholar if you intend to give Zakat through the campaign.

Sadaqah jariyah is a continuous charity — a gift that keeps giving long after the act itself. Building a school is one of the most widely recognised forms of sadaqah jariyah in Islamic tradition, because every child who learns there continues to benefit from the original act of giving. It's why the READ Foundation partnership sits at the heart of what Ek Raqm does.

Ek Raqm (١) means 'one number' or 'number one' — a nod to the idea that it starts with just one: one coin, one good deed, one choice. The Arabic numeral ١ in our logo represents that first step toward building a lifetime of good financial and moral habits.

Yes — all Islamic content published by Ek Raqm, including Quranic references, hadith, and duas, is reviewed by a qualified Islamic scholar before publication. This is a non-negotiable part of our process.

Our characters! Adam and Mariam are the children at the heart of the Ek Raqm world — curious, kind, and learning to make good choices. Raqmi is their little coin companion who guides the way. You'll find them across our products, stickers, and activities.

Follow us on Instagram @ekraqam and TikTok @ekraqm — or join our mailing list for new products, workshop dates, and free resources straight to your inbox.